Zendesk
Zendesk enables any business around the world to take their customer service online.
Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Copper’s native Zendesk integration enables sales teams and account managers to have conversations that are more relevant, meaningful, and productive with their customers.
Any team can now view tickets associated with a particular customer, the details of issues and the status of their ticket(s). Zendesk syncs new, open, pending and solved tickets to Copper.
- Ticket history gets recorded into the activity feed
- Tickets can appear in any record: Lead, Person, Company or Opportunity
- Choose which teams have access to customer service tickets
- Users can click and view tickets in Zendesk from Copper (Zendesk subscription required)
To get started, head into Copper and click Settings > Integrations. Find the Zendesk tile and click “Connect.”
More integrations
Frequently asked questions
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Chat with support.
CRM integration involves connecting other business applications with your CRM platform to feed data to, from or between your tech tools. Copper’s goal with CRM integration is to help you seamlessly sync the business software you use daily to your CRM to give you a complete, accurate snapshot of your business and customers.
Our integrations with Gmail, Google Calendar, Google Contacts and Google Drive are included with all plans. Most of our CRM integrations are included on Professional plans and above, but select integrations are available on Business plans only. Check the plan availability section in each listing to confirm.
Yes! You can set up integrations on a free trial. During your free trial, you will be using our CRM software on the Business plan to experience the full capabilities of Copper. Most of our CRM integrations are included on Professional plans and above, but select integrations are available on Business plans only.
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If you work at a B2B software company and you’ve built an integration with Copper, email partners@copper.com to apply to be featured on our integrations marketplace. We’ll get in touch if the integration meets our entry requirements.
It depends on the integration! Check each integration listing page for more detailed instructions. In all cases, you’ll need to be an admin or account owner to set up integrations for your account.
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