Worktual Contact Centre
Worktual Contact Centre integrates seamlessly with Copper CRM, enabling agents to manage calls, chats, and omni-channel interactions within one platform. With unified interaction history, real-time chat handling, and built-in calling, agents deliver faster, consistent, and more efficient customer support without leaving the CRM.
Worktual Contact Centre enhances Copper CRM by integrating advanced omni-channel communication capabilities directly into the Copper CRM workspace, allowing agents to initiate, manage, and monitor all customer interactions — like calls and chats — in one unified platform.
Key Features:
Direct Chat from Copper CRM
Agents can initiate and respond to customer chats without leaving the Copper CRM interface. This includes support tickets, live chat sessions, and internal collaboration, streamlining agent workflows and minimizing resolution time.
Omni-channel Chat Handling
Worktual supports real-time chat management across multiple customer touchpoints including Facebook Messenger, Instagram DMs, WhatsApp, and AI-powered chatbots — all within the Copper CRM environment. This enables agents to deliver consistent experiences across platforms, without needing to switch between tools.
Integrated Calling Capabilities
Agents can make and receive voice calls directly from Copper CRM, with built-in call controls, and status management. Unlike traditional telephony systems that require external integrations or hardware-based setups, Worktual offers a cloud-based solution embedded within Copper CRM, improving accessibility, tracking, and operational agility.
Unified Interaction History
Agents get a complete timeline of customer interactions (calls, chats, and ticket history) inside Copper CRM. This ensures every conversation is informed and context-rich, enhancing customer satisfaction and first-contact resolution rates.
Frequently asked questions
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CRM integration involves connecting other business applications with your CRM platform to feed data to, from or between your tech tools. Copper’s goal with CRM integration is to help you seamlessly sync the business software you use daily to your CRM to give you a complete, accurate snapshot of your business and customers.
Our integrations with Gmail, Google Calendar, Google Contacts and Google Drive are included with all plans. Most of our CRM integrations are included on Professional plans and above, but select integrations are available on Business plans only. Check the plan availability section in each listing to confirm.
Yes! You can set up integrations on a free trial. During your free trial, you will be using our CRM software on the Business plan to experience the full capabilities of Copper. Most of our CRM integrations are included on Professional plans and above, but select integrations are available on Business plans only.
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If you work at a B2B software company and you’ve built an integration with Copper, email partners@copper.com to apply to be featured on our integrations marketplace. We’ll get in touch if the integration meets our entry requirements.
It depends on the integration! Check each integration listing page for more detailed instructions. In all cases, you’ll need to be an admin or account owner to set up integrations for your account.
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